Terms & Conditions

RATES:

All rates are quoted in the currency specified and are subject to amendments in the event of changes in local economic conditions.  Should incoming tourism become subject to VAT, the applicable percentage will be added to all rates.

All quotations are subject to change until confirmation of hotel accommodation is given.  Prices may be amended due to circumstances beyond the agency’s control.  The quotation is based on an afternoon/evening arrival and morning departure unless otherwise stated.  No sightseeing is included on the days of arrival and departure unless explicitly stated otherwise.  Prices will only be guaranteed upon receipt of full payment.

Certain special services and requests, including but not limited to, the Tunnel, Yad Vashem, Masses, High Mass and Solemn Entry, are fully booked and are subject to availability.  Confirmations may require 6 months advance notice and times are controlled by the management of the various sites.

Masses, High Mass and Solemn Entry are set by the Christian Information Center and only open for reservation 2-4 weeks prior.  While we will make every effort we can’t Mass confirmations or times.

TOUR ITINERARIES:
We reserve the right to amend any tour itinerary as necessary.  During periods conventions, congresses, holiday, special events and any unforeseen circumstances we may have to make last-minute changes to the sequence of the tour.  Tours operating during holiday periods may have changes in hotels, sightseeing, city sequences and/or inclusions. Every effort will be made to visit all sites mentioned in the tour itinerary.

LAND SERVICES:

HOTELS:

Our quotation is based on the hotels listed or similar.    We reserve the right to substitute hotels of similar category for all reservations.  Standard check-out time is 12:00 noon, late check-out will be charged a full night’s rate.

During high season, religious holidays or special events hotels may request non-refundable deposits to confirm your reservation.  Clients will be advised as soon as possible if this becomes necessary and you will have the option of releasing hotel space rather than incur the obligation.

Hotels require the status of groups 60 days prior to arrival.  Rooming lists are required at least 30 days prior to arrival. 
Every effort will be made to secure non-smoking rooms in all hotels.  However, this cannot be guaranteed.

Some Jewish hotels, including those in Tiberias, Jerusalem, the Dead Sea, Tel Aviv and Eilat only allow check-in after Shabbat is over on Saturdays and Jewish Holidays. 

Nearly all hotels in the Holy Land are Jewish hotels and are Kosher.

Twin and/or double-bedded, run of the house rooms with private baths are used unless otherwise specified.

There is a limited number of Single Rooms available, usually no more than 10% of the total number of rooms. Single Room Supplements are charged by hotels for all single rooms.

A triple room consists of a roll-away bed added to the regular room or a mini-sofa bed that opens up into a bed.   A triple room price is available upon request, although triple rooms are not recommended.

Porterageont at all hotels is included in your price.  Most porters at hotels also ask for an additional tip which is at your discretion.

Air Conditioning:  Most hotels have a single piping system which provides both heating and air conditioning to the property, although not simultaneously.  Air conditioning is provided in the spring, heating in the fall.  During periods of unusual temperatures you may experience discomfort.

MEALS:

Meals are provided as indicated on each tour itinerary.  All breakfast and dinners are at the hotels unless otherwise stated otherwise.   Dinners at hotels are table d’hote and limited to specific dining rooms.  There is no refund for unused meals at hotels.

TRANSPORTATION:

We use only licensed tourist vehicles and buses that fully comply with all government regulations.

All motorcoaches feature large picture windows, air-conditioning, comfortable, reclining seats and courteous drivers.

Bus Size: In the Holy Land groups of up to 15 passengers will use a 19-seat coach.  Groups of 16 or more will use a 50-seat coach.  The largest coach has 50 seats.

In Jordan and Egypt quotes are based on medium sized buses (30-35 seats) for groups up to 30 passengers. There is a supplement to use a 50-seat coach for groups of 30 passengers or less. <

Our price is per bus load. Groups over 50 passengers will require two buses, two guides and two drivers.  Prices will be per bus load (i.e 64 passengers will be accommodated in two buses of 32 passengers each, billed at the 32 passenger rate).

CANCELLATION FEES:

Below is our cancellation schedule for land arrangements only and does not include special non-refundable deposits requested by hotels.

For group reservations, we do not charge cancellation fees for drops in numbers up to 10% of the total group size at 31 days prior to departure.

Fees for Full Group Cancellation:
31+ days:  no charge except for any prior non-refundable deposits required by hotels
15-30 days:      50% of tour fee
07-14 days:      75% of tour fee
00-07 days:      100% of tour fee (full cancellation fees)

For cancellations of up to 20% of group size the following cancellation schedule would be applied.
31+ days:         no charge
15-30 days:      50% of tour fee
07-14 days:      75% of tour fee
00-07 days:      100% of tour fee (full cancellation fees)

The cancellation schedule for FIT (individual) bookings is the same as above.
31+ days:         no charge
15-30 days:      50% of tour fee
07-14 days:      75% of tour fee
00-07 days:      100% of tour fee (full cancellation fees)

We strongly recommend that clients purchase adequate travel insurance including cancellation cover.

PAYMENT:

Unless otherwise arranged, a deposit of 50% is required 30 days prior to arrival and full payment is required at least 15 days prior to arrival. All payments must be made by wire transfer or bank draft.

At any time hotels may request a non-refundable deposit to maintain reservations.  You will be notified of this request immediately.  Hotels may cancel bookings if deposit is not received.  If the booking is cancelled we can’t guarantee space at the same hotel and reserve the right to book the best hotel available.

PASSPORTS:

All passports must be valid for 6 months beyond your return date for all tour participants. 

VISAS:

Certain nationalities require visas to Israel which must be obtained before departure from your home country.  Our office can apply on your behalf for group visas and individual visa for countries that do not have diplomatic relations with Israel (Indonesian and Malaysian). A group must consist of at least 10 people for visa application processing. The visa takes at least 21 working days to process. We recommend sending us the passport manifest 30 days in advance of the group’s arrival (more time may be needed around holidays or special events).  Visas are issued at the sole discretion of the Ministry of Interior and they may refuse the whole visa application or certain individuals on the visa application without giving any reason.   We are not responsible for any visa application rejection by the Ministry of Interior. The visa fee is an application processing fee and is paid to the Ministry of Interior. It is non-refundable even if the visa application or part of it is rejected. Entry to Israel is at the discretion of Israeli government and they may refuse entry to the Holy Land at their discretion. We are not responsible for any refusal of entry to the Holy Land.

BORDER REGULATIONS:

Israel Departure Taxes (subject to change without notice):

Allenby Bridge                              : $32 per person
Taba, Arava & Sheikh Hussien     : $19 per person

Jordan exit taxes are JOD5pp.

Departure taxes at the airports for Israel and Jordan are paid on the airline ticket.

GRATUITIES & TIPS:

In the Holy Land, it is customary to tip guides, drivers and porters. When traveling on our tour programs the following guideline should be used for tipping:

 Tour Guide:  $3-5 per person per day including the days of arrival and departure

Bus Driver:   $2-4 per person per day including the days of arrival and departure

Hotel Staff:   $1-2 per person per day including the days of arrival and departure

 A 15% tip is the average in lunch restaurants that are not part of the tour package. Remember that a tip or gratuity is earned for services rendered in a courteous and professional manner.

LIABILITY:
Premium Global Tours Ltd. acts as a tour operator and will not assume liability for any loss, damage, delay or accident of any kind that may occur due to the negligence of any company, hotel proprietor or other person responsible for the provision of services.  The suppliers providing transportation, sightseeing arrangements and hotel accommodations for the tour program are independent contractors and are not agents or employees of Premium Global Tours Ltd.  All services provided and vouchers issued are subject to the terms and conditions specified by suppliers.

By utilizing the service of the suppliers, you agree that Premium Global Tours Ltd.   will not be liable for any change in flight or itinerary schedule, strikes, delay, acts of governments, fires, riots, theft, pilferage, epidemics, quarantine, medical or customs regulations, accident, loss, injury, or damage to you or to those traveling with you in connection with any accommodations, transportation or any other services or resulting directly or indirectly from any occurrence or conditions beyond its control, including defects in vehicles, breakdown in equipment, thefts, delay or cancellation of or changes in itinerary for any act, omission, or event during the time you are on board the aircraft.

Neither Premium Global Tours Ltd. and/or agents of the airlines concerned are to be held responsible for the late arrival of passengers at airports or resorts due to inclement weather, nor are they to be held liable for payment or any refund for transfers or unused hotel accommodations or meals occasioned by such late arrivals at the hotels holding rooms as confirmed itineraries.  Passengers must bear all such losses or expenses. To guard against unforeseen health or other circumstances, we recommend you purchase travel insurance.  Premium Global Tours Ltd. is not responsible for inability for trip to depart as scheduled, such as cancellations due to acts of war and/or terrorism, war, God, or nature takes place, Premium Global Tours Ltd. is not liable for any restitution of any kind to any party.