Rates:
All rates are quoted in the currency specified and are subject to amendments in the event of changes in local economic conditions. Should incoming tourism become subject to VAT, the applicable percentage will be added to all rates.  All quotations are subject to change until confirmation of hotel accommodation is given. Prices may be amended due to circumstances beyond the agency’s control. The quotation is based on an afternoon/evening arrival and morning departure unless otherwise stated. No sightseeing is included on the days of arrival and departure unless explicitly stated otherwise. Prices will only be guaranteed upon receipt of full payment. Certain special services and requests, including but not limited to, the Tunnel, Yad Vashem, Masses, High Mass and Solemn Entry, are normally fully booked and are subject to availability. Confirmations may require 6 months advance notice and times are controlled by the management of the various sites.  Masses, High Mass and Solemn Entry are set by the Christian In formation Center and only open for reservation 2-4 weeks prior. While we will make every effort, we can’t Mass confirmations or times.

Tour Itineraries:
We reserve the right to amend any tour itinerary as necessary. During periods conventions, congresses, holidays, special events and any unforeseen circumstances we may have to make last-minute changes to the sequence of the tour. Tours operating during holiday periods may have changes in hotels, sightseeing, city sequences and/or inclusions. Every effort will be made to visit all sites mentioned in the tour itinerary.

Hotels:
Our quotation is based on the hotels listed or similar. We reserve the right to substitute hotels of similar category for all reservations. Standard check-out time is 12:00 noon, late check-out will be charged a full night’s rate.  During high season, religious holidays or special events hotels may request non-refundable deposits to confirm your reservation. Clients will be advised as soon as possible if this becomes necessary and you will have the option of releasing hotel space rather than incur the obligation.  Hotels require the status of groups 60 days prior to arrival. Rooming lists are required at least 45 days prior to arrival.  Every effort will be made to secure non-smoking rooms in all hotels. However, this cannot be guaranteed. Some Jewish hotels, including those in Tiberias, Jerusalem, the Dead Sea, Tel Aviv and Eilat only allow check-in after Shabbat is over on Saturdays and Jewish Holidays.

Nearly all hotels in the Holy Land are Jewish hotels and are Kosher. Twin and/or double-bedded, run of the house rooms with private baths are used unless otherwise specified. There are a limited number of Single Rooms available, usually no more than 10% of the total number of rooms requested. Single Room Supplements are charged by hotels for all single rooms. A triple room consists of a roll-away bed added to the regular room or a mini-sofa bed that opens up into a bed. A triple room price is available upon request, although triple rooms are not recommended. Porterage at all hotels is included in your price. Most porters at hotels also ask for an additional tip which is at your discretion. Air Conditioning: Most hotels have a single piping system which provides both heating and air conditioning to the property, although not simultaneously. Air conditioning is provided in the spring, heating in the fall. During periods of unusual temperatures, you may experience discomfort.

Meals:
Meals are provided as indicated on each tour itinerary, but may be amended due to arrival and departure flights. All breakfast and dinners are at the hotels unless otherwise stated otherwise. Dinners at hotels are table d’hôtel and limited to specific dining rooms.  There is no refund for unused meals at hotels.

Transportation:
We use only licensed tourist vehicles and buses that fully comply with all government regulations.
All motor coaches feature large picture windows, air-conditioning, comfortable, reclining seats and courteous drivers.
Bus Size: In the Holy Land groups of up to 15 passengers will use a 19-seat coach. Groups of 16 to 30 passengers will use a 35-seat coach and groups of 31 or more will use a 50-seat coach. You may specify the use of a large coach for any size group and will be charged accordingly.  The largest coach in Israel has 53-55 seats.

In Jordan and Egypt quotes are based on medium sized buses (30-35 seats) for groups up to 30 passengers. There is a supplement to use a 50-seat coach for groups of 30 passengers or less.  The largest buses in Jordan and Egypt have 50 seats. Our price is per bus load. Groups over 50 passengers will require two buses, two guides and two drivers.  (i.e., 64 passengers will be accommodated in two buses of 32 passengers each, billed at the 32-passenger rate).

Payment:
Unless otherwise arranged, a deposit of 50% is required 30 days prior to arrival and full payment is required at least 15 days prior to arrival. All payments must be made by wire transfer or bank draft. 

During busy time, hotels may request a non-refundable deposit to maintain reservations. You will be notified of this request immediately. Hotels may cancel bookings if deposit is not received. If the booking is cancelled, we can’t guarantee space at the same hotel and reserve the right to book the best hotel available.  Any increase in price will be the responsibility of the customer.

Cancellation Fees
Below is our cancellation schedule for land arrangements only.  This doesn’t it include special non-refundable deposits requested by hotels. Nor does it cover cancellation fees for flight tickets if any.

At Premium Global Tours, we do not charge cancellation fees for drops in numbers up to 10% of the total group size from 31 days prior to arrival.

Full Group Cancellation Fees:
Up to 31 days: no charge except for any prior non-refundable deposits required by hotels
15-30 days prior to arrival: 50% of tour fee
07-14 days prior to arrival: 75% of tour fee
00-07 days/ no Show: 100% of tour fee (full cancellation fees)

The cancellation schedule for FIT (individual).
Up to 31 days: no charge except for any prior non-refundable deposits required by hotels
15-30 days prior to arrival: 50% of tour fee
07-14 days prior to arrival: 75% of tour fee
00-07 days/ no Show: 100% of tour fee (full cancellation fees)

Please note that hotels may require a non-refundable deposit to keep the hotel space in certain peak season period. We will inform you as soon as such a deposit request is made and give you the option of releasing hotel space rather than incur the obligation. These deposits are non-refundable in case of cancellation.

At Premium Global Tours, we have never charged any cancellation fees for cancellations due to a major outbreak of conflict in the area. Generally, the tourism industry is sympathetic with regards to cancellations caused by conflict and waive all cancellation penalties.

We strongly recommend that clients purchase adequate travel insurance including cancellation cover.

Passports:
All passports must be valid for 6 months beyond your return date for all tour participants.

Border Regulations & Visas
All tourist entries to Israel, Jordan & Egypt require a passport with 6 months validity. Often this is not enforced at the border if there are several months left on the passport till expiry; but it is the clients’ responsibility if they choose to chance this.

Israel Departure Taxes are set in NIS at the beginning of each year. The amount in US$ is subject to exchange rate fluctuations:

Israeli Exit taxes in 2023 are:
Allenby Bridge: $55 pp (NIS 198 pp)
Taba, Arava & Sheikh Hussein: $32 pp (NIS 118 pp)

Jordan Exit tax at land borders is JOD10 pp (approximately $15 pp) - subject to change.

Currently tourists are exempt from the Exit tax if they leave Jordan on the same day they arrive into Jordan or the day after they arrive. Exit tax is payable if you stay 2 nights or more in Jordan.

Airport Departure taxes for Israel and Jordan are paid on the airline ticket.

Some clients prefer not to have their passports stamped when entering Israel. The current (since early 2013) policy in Israel is not to stamp passports but to issue travelers with a personalized printed card. This card has a scanned copy of your passport photo on it, along with your name and entry date. This card must be kept with your passport throughout the duration of your stay in Israel. Be sure to keep this with you, as it is your proof of entry to the country and you may need it to show at Israeli checkpoints if asked. You also need to show it when leaving Isael/ Palestine.

If you actually would like a stamp in your passport, the authorities will still provide this for you if requested.

However, please note the rules do change and we recommend you still mention to the authorities that you don't want your passport stamped. We cannot be present there to assist you inside the immigration terminal; nor do we have control over Israeli Immigration practices. From our experience not having your passport stamped does not seem to be the norm of the Israeli Authorities. We have not had an incident whereby a passport has been stamped against the wishes of the tourist for over 10 years. We, of course, cannot be held responsible in any way if your document gets stamped. 

Note Jordan does not stamp passports at Allenby Bridge/ King Hussein Bridge. They do stamp passports at the Jordan River Crossing (Sheikh Hussein Bridge) and Rabin Crossing (Arava); though they will stamp a separate piece of paper (& not your passport) if asked. We, of course, cannot be held responsible in any way if your document gets stamped

Visas to Israel: Certain nationalities require visas in advance to Israel. We can apply on your behalf for group visas. A group must consist of at least 10 people for visa application processing. We cannot apply for individual visas except for nationals of countries without diplomatic relations with Israel (for example Malaysia and Indonesia).

The Israeli visa application takes at least 12 working days (6 weeks for Moslems) to process by the Ministry of Interior. We recommend sending us the passport manifest 20 working days in advance (or at least one month in a period including Jewish Holidays). Note visas are issued at the discretion of the Ministry of Interior and they may refuse part of or the whole of the visa application without giving any reason (though this is extremely rare). We are not responsible for any visa application rejection by the Ministry of Interior.

Please do not assume that a visa is ok unless confirmed by us. The decision to issue a visa is not ours but of the Ministry of Interior in Israel. They may refuse or delay the issuing of a visa. Please check with us about the visa status if you do not hear from us.

Note the Israeli visa fee is an application-processing fee and is paid to the Ministry of Interior. It is non-refundable even if the visa application or part of it is rejected. Also, note that entry to Israel is at the discretion of the Israeli government and they may refuse entry to the Holy Land (though this is extremely rare). We are not responsible for any refusal of entry to the Holy Land.

Visas to Jordan: Visas for Jordan are obtained at points of entry to the country. Visas costs $60p. Groups (minimum of 5 pax) arriving through a local travel agent and staying a minimum of two nights consecutive nights immediately after arrival can get a free group visa. Groups must arrive and depart together. We must have a passport manifest in advance of the group arrival to obtain a group visa.

Note groups arriving to Jordan but not staying 2 consecutive nights immediately on arrival must pay the visa fee.

Certain nationalities (generally from poorer countries) are restricted and must get prior approval through us from the Jordanian Ministry of Interior to enter Jordan. Please check with us for additional information.

Note Allenby Bridge or King Hussein Bridge is not an officially designated point of entry to Jordan. Tourists cannot obtain Jordan visas at Allenby Bridge. Please check with us for additional information. Please be sure to get confirmation from us that we have permission for restricted nationalities before they arrive.  

Groups arriving at a port of entry in Jordan (such as the airport), and then crossing the Allenby Bridge or King Hussein Bridge to the Holy Land, may return via Allenby Bridge to Jordan. They can re-use the visa they initially obtained in Jordan as long as it is within the validity of the visa (for example, tourists get a 1 month at the airport. They are able to re-enter Jordan at Allenby within the 1 month. There is no additional visa fee. Note this rule only applies when leaving Jordan and re-entering at Allenby.

Visas to Egypt: Visas to Egypt are obtained at the point of entry to the country. The cost is $15pp (except for a few nationalities that are exempt). Certain nationalities (generally from poorer countries) are restricted and must get prior approval through us from the Egyptian Ministry of Interior to enter Egypt (at a cost extra for processing). Please check with us for additional information.

Security delays: From time-to-time tourists are delayed at the port of entry by Israeli Authorities. We are not responsible for such delays and any consequences.

 Sopping:

  • Time is allowed for shopping during your touring day.  
  • Purchases made are at your own risk

VAT Refund in Israel: Value Added Tax is a sales tax on most goods sold. The VAT is part of the price that is marked not added at the register.  Some stores offer this facility for tourists. Not all stores offer this and no stores in Bethlehem or Jericho offer this. It is the client’s responsibility to check if this is available at a store and to arrange it accordingly. We cannot assume any responsibility for any problems with VAT refunds. You need your passport and card of entry. Refunds are at the border points. Please be aware that your group schedule may limit the amount of time you have to process VAT refunds. 

Gratuities and Tips:
Unless specified tips are not included in our quotations. Note tips are customary in the region and are an important source of income for people working in the tourism industry. In addition, guides and drivers have a good memory. They give good service to those who give good tips!

Our recommended tipping schedule for groups:
Guide: $10 - $13 per person per day
Driver: $8 per person per day
Hotels: $3 per person per day
Restaurants: $2 per person per restaurant.

Recommended tipping schedule for FITs or Individual Travelers:
Guide: $30 - $40 per person per day.
Driver: $20 - $25 per person per day.
 
Though porterage at hotels is included and paid by us directly to hotels. Additional tipping is appropriate for extra or special services requested from the hotel staff. It is up to you if you would like to give one.

Liability:
Premium Global Tours Ltd. acts as a tour operator and will not assume liability for any loss, damage, delay or accident of any kind that may occur due to the negligence of any company, hotel proprietor or other person responsible for the provision of services. The suppliers providing transportation, sightseeing arrangements and hotel accommodations for the tour program are independent contractors and are not agents or employees of Premium Global Tours Ltd. All services provided and vouchers issued are subject to the terms and conditions specified by suppliers.  By utilizing the service of the suppliers, you agree that Premium Global Tours Ltd. will not be liable for any change in flight or itinerary schedule, strikes, delay, acts of governments, fires, riots, theft, pilferage, epidemics, quarantine, medical or customs regulations, accident, loss, injury, or damage to you or to those traveling with you in connection with any accommodations, transportation or any other services or resulting directly or indirectly from any occurrence or conditions beyond its control, including defects in vehicles, breakdown in equipment, thefts, delay or cancellation of or changes in itinerary for any act, omission, or event during the time you are on board the aircraft.  Neither Premium Global Tours Ltd. and/or agents of the airlines concerned are to be held responsible for the late arrival of passengers at airports or resorts due to inclement weather, nor are they to be held liable for payment or any refund for transfers or unused hotel accommodations or meals occasioned by such late arrivals at the hotels holding rooms as confirmed itineraries. Passengers must bear all such losses or expenses. To guard against unforeseen health or other circumstances, we recommend you purchase travel insurance. Premium Global Tours Ltd. is not responsible for inability for trip to depart as scheduled, such as cancellations due to acts of war and/or terrorism, war, God, or nature takes place, Premium Global Tours Ltd. is not liable for any restitution of any kind to any party.